TERMS AND CONDITIONS
Shopping with confidence is key at Miranda’s Embroidery & Screen Printing. Our Terms and Conditions provide a comprehensive guide to ensure a safe and joyous shopping experience.
We encourage all our customers to review these terms to fully understand the mutual respect and care that form the foundation of our relationship.
Your informed shopping ensures a seamless experience for everyone involved.
Due to the nature of our business, in that each item/garment is fully customized to the
specifications of the customer, it is not possible under most circumstances for us to
accept returns of any customized items sold. A return or refund may be permitted at the
discretion of the store owner with the following conditions:
The item is returned within 30 calendar days from the date it was received. The item is
returned unused and in the same condition in which it was received.
The item must have a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your
returned item. We will immediately notify you of the status of your refund after inspecting
the item.
If your return is approved, we will initiate a refund to your credit card (or original method
of payment). For credit card payments, it may take 5 to 10 business days for a refund to
show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar
days have passed, you will not be eligible for a refund.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
In the event, a customer has confirmed an order and artwork has begun and/or
merchandise has been ordered but not printed, the cancellation may result in an art
charge for work begun and/or a restocking fee for merchandise ordered.
Pickup Policy – 90 Days
Due to the volume of items/garments we have in the store on a daily basis, we try our
best to keep our inventory moving. Every 30 days we examine our inventory to find items
that have not yet been picked up. We call our customers to notify them that we still have
their items/garments and set them aside. After contacting our customers, we will allow a
reasonable amount of time (not to exceed 90 days after the purchase date) for them to
respond or retrieve their items. We try our best to reach out multiple times during the 90-
day period following the order. Anything left at the store for 90 days past the customer’s
order date will be destroyed or donated to Goodwill or another charity of the store owner’s
choosing.
Production time & deadlines
The turnaround time on your order starts when you’ve paid in full, we have all information
required to complete your order (all artwork details and/or files, garment sizes, shipping info,
etc.) & your Design Proofs have been approved.
Delay in receipt of any of this info could result in production delays. Most design proofs are
sent within 24 hours, after receiving payment and all necessary information. Our current
turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may
increase turnaround. Delay in approval of mockups could also result in production delays.
The most up-to-date turnaround time will be listed on your order confirmation if a specific inhands date was not already given. Turnaround times may be extended during our peak
season of August – October.
Production may require an additional 3-5 business days to complete during this time. Common US Holidays are not counted as production days.
If you have a deadline for your order, we must know when placing your order and a rush fee
may apply in order to meet that deadline. Rush fees will be disclosed for your approval as
needed. ME will work hard to meet any in-hands date, but we cannot guarantee it.
Customer may be responsible for any expedited shipping charges associated with the order.
If a due date is not specified until after payment is received and pre-production has begun,
we may not be able to accommodate your request. Any circumstances out of ME control (ie:
weather delays, shipping errors by the supplier, power failure, etc.) may also require more
time and are not factored into the initial turnaround time estimate.
Any changes to your order after it has been placed will delay your order, even if you have a specific deadline and have paid a rush fee. It is very important that you do not place your order until you are certain of what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming. Changes to the garments after product has been ordered will result in a 15% restocking fee.
Payment Terms & Cancellation
Orders must be paid in full or we must receive your Purchase Order before the order begins (unless otherwise approved by ME). Schools may pay by purchase order; please contact us for more details.
Turnaround time does not begin until Purchase Orders are received or payment has cleared.
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any decoration of the garments has begun.
ME is not responsible for storing orders that have not been picked up within 30 days of order completion. We reserve the right to donate the shirts if no correspondence has been made beyond that 30 days. If delivery or shipment is needed it is the customer’s responsibility to prepay for additional shipping/delivery costs.
ME reserves the right to change pricing without notice. Approved Quotes will be honored for 30 days. If payment has not been received within 30 days of approving a quote, the pricing may be subject to change.
Art & Order Proofing
All orders require written order and design approval. Order confirmation or Quotes should be reviewed for correct style, sizes, quantity, and color.
Approval should be submitted online or by email. We do not accept verbal order approval.
Artwork must be checked for spelling, color, placement of the design and size of print by the customer. It is very important to look over every detail of the proof, as this is how your garments will print. ME is not responsible for errors on approved designs. Any modifications requested after customer approval will result in production delays and could require additional expenses including rush fees. Any delays in the approval process longer than 24 hours after receipt of the proof could result in production delays. Approval should be submitted online or by email. We
do not accept verbal art approval.
Spoilage & Under-runs
Custom orders are printed as ordered, and each job is unique. Due to the nature of printing & embroidery, the finished item is not always perfect, but it is permanent. Please keep this in mind when ordering and consider ordering extras. We will always do our best to get you what you ordered, but sometimes shirt happens. For this reason, ME is not responsible for underruns
or spoilage of up to 3% of the design quantity. We will refund you the cost of any items shorted from your order. In some cases you may need the shortage to replaced.
For replacement: spoilage must be more than 3 shirts for embroidery or vinyl and more than 6 shirts for screen print per design.
Set-up costs can be very high which is why we will not set-up for a reprint of less than the quantities listed above.
ME is not responsible for replacing any items that the customer provided. We are not responsible for errors in sizes, colors, or manufacturer defects when a product is supplied from an outside source. We recommend ordering all blank goods from us to ensure the best quality and order accuracy. We cannot guarantee the results of print or embroidery on garments we did not supply. Any items considered spoiled due to errors, misprints, or damages will not be reimbursed or credited.
Quality & Claims.
ME offers quality printing, embroidery, and promotional products. We print and embroider in-house, however we do not manufacture the blank goods.
Our team is available to help you choose a garment that meets your needs, but ultimately the choice is yours. If you aren’t sure of what garment to select, we can gladly order a number of blank samples for you to choose from. Samples will be billed at a per piece rate and shipped without printing or held for pick up. Blank samples that are returned before the order is
finalized may be credited towards the cost of your order, less shipping charges.
We have a thorough quality check system during the entire production process, but we are human and errors may happen. ME allows an industry standard 3-day window from the time you receive the goods to notify us of any issues with the order. We will not be responsible for errors with your order if notified beyond 3 days of receiving the order.
ME is not responsible for any lost income, accounts, and/or contracts if defective garments are sent out to the end user. While we do quality check the garments upon arrival and during printing, the final quality assurance check is the responsibility of our customer.
We value every customer and every order! It’s extremely important to us to take every step to handle your order with care. Any order that is embroidered or printed differently than the approved design proof will be granted a reprint of the defective product. All claims must be submitted within 72 hours of receipt of goods.
If ME is responsible for an error on your order, we will gladly accept responsibility for the issue and we will do our best to make it right. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate or issue a credit towards a future order.
